LECTURE NOTES OF PRESENTATION AT UNLV

GLOBAL CONNECTION 9
PARTNERSHIP IN PROGRESS... THE BOTTOM LINE
SEPTEMBER 9-11, 1993
SPEECH OUTLINE

Speaker: Frederick Conte
Organization: Preferred Equities Corporation
Panel Discussion: Property Management
Subtopic: PEC's Quality Program


1) The Evolution of Quality in Business- 60 years ago to
present:
A) How quality in business got its start.
B) With the arrival of the 1990's, we are on the
threshold of a new industrial revolution- QUALITY- everyone is embracing the cause.
C) Business and industry are finally coming to realize that the cost of poor quality is substantial.
D) Improved quality of goods and services goes hand in hand with lower costs, improved productivity and increased profitability.


2) The Transition:
A) Establish an objective- be recognized by customers, suppliers and competitors as a quality leader.
B) Set out with a mission to strengthen the bottom line and increase profits.
C) Deliver a first rate service and product without compromise.
D) Build quality in from the start.
E) Transitional thinking and applied innovation- quality can be achieved with the people you have right now simply by leading and training them differently.

3) Beginning steps to Implementation of A Quality Program:
A) Take a hard look at what you are doing and why you are doing it.









B) Collect data- quality improvement is a methodical
process. The first steps require you you to deal with infor-
mation almost scientifically. Make objective observations to
form a hypothesis and react upon it.
C) Set up a Quality Assurance budget.
D) Focus your program on continuous improvement.
E) Tap the brainpower of everyone in your organization.

F) Develop a strategic plan of action- one that is realistic and well defined in its execution.


4) Implementation:

A) Get everybody on board from the start.
B) Continuously measure quality so you can manage it.
C) Preferred Equities Corporation's 10 step quality
program.


5) Conclusion:
A) Results- quality improvements will clearly save time and money.
B) Be patient- quality will not be delivered overnight. It takes a concerted team effort.
C) The benefits- owner satisfaction and increased sales.
D) Only 100% will do- be unwavering in delivering your program to master quality excellence.